Cancellation and refund policy

Before paying, the payment page shows you the program, the modality, the duration, what the service includes and the total price in Mexican pesos. It is a single upfront payment for the whole program: there are no monthly installments, recurring charges or automatic renewal. By paying, you confirm that you know and accept the price, duration and scope of the program you chose.

The contract is formalised when PayPal confirms your payment, and the program starts on the day we send you your plan. From then on you take on a commitment for the whole duration of the program you selected (3, 6 or 12 months). The price corresponds to the complete program and is not split into monthly amounts. When the program ends, it is not renewed automatically.

There are no cancellations with a refund and no full or partial refunds in any case, including: - a change of mind; - lack of motivation or time; - abandoning the program; - lack of adherence to the plan; - not reaching the results you expected (see section 5). This policy does not limit the non-waivable rights that the law grants to consumers.

You can stop taking part, or ask us to end your program, at any time by writing to WhatsApp +52 55 4003 2661. We process it immediately and confirm it in writing. Ending the program by your own decision does not generate a refund, but it never generates any additional charge or penalty either.

Specific physical, aesthetic, performance or competitive results (body composition, weight, placings, qualifications or pro cards) are not guaranteed: they depend on each person, their starting point, their health, their adherence and factors outside the service. Not reaching an expected result is not, by itself, a breach by the Provider.

The program is designed for one person. It may not be transferred or assigned to someone else without the Provider's prior written authorisation. If authorised, the new person must submit their own application and accept every document, including the informed consent.

There are no automatic pauses and the program is not frozen on request. Any extraordinary request (for example, a documented medical incapacity, or a change to the agreed start date) is assessed individually: send it in writing to WhatsApp +52 55 4003 2661 and we will answer in writing within 5 business days. Assessing a request never limits your legal rights. If the Provider pauses or adapts the program for your safety (Informed consent, section 2): that time is added at the end of the program.

Every request (ending the program, an extraordinary request or a complaint) is received at WhatsApp +52 55 4003 2661, recorded with its date, and answered in writing. Provider: The Performance Collective, calle Chichén Itzá núm. 94, colonia CTM V Culhuacán, alcaldía Coyoacán, C.P. 04440, Mexico City.